We hold limited stock of each piece. Availability is shown on individual product pages. If you have a question about a specific piece or a deadline to meet, please contact us before ordering and we'll let you know exactly where things stand.

Please contact us as soon as possible at hello@mysilverwood.co if you need to make a change. We will do our best to accommodate, but once a piece is in production or in the mail we may not be able to make amendments.

Where a piece is available from stock, we aim to dispatch within 2–4 working days. Where it needs to be produced, lead times are typically 3–4 weeks. Delivery times vary by destination — full details are on our Delivery & Returns page.

We don't offer a formal bespoke service at this time. However, if you have a specific request or question, please get in touch — we're always happy to discuss what's possible.

UK orders over £100 qualify for free shipping. For orders below that threshold, and for all international orders, costs are calculated at checkout based on the weight of your package. Full details are on our Delivery & Returns page.

Yes. We ship to the EU via Royal Mail Tracked & Signed, and worldwide via DHL. Delivery times and costs vary by destination — see our Delivery & Returns page for full details.

For EU deliveries, import duties and VAT may apply upon arrival and will need to be paid before your order is released. For international orders outside the EU, local customs charges may also apply. These are set by your local customs authority and are outside our control. We're unable to advise on specific rates.

You will receive a dispatch confirmation by email, including your tracking number, as soon as your order is on its way.

We accept returns on unworn items in their original packaging, with proof of purchase, within our standard returns window. Full details are on our Delivery & Returns page.

Unfortunately we're unable to accept returns on earrings for hygiene reasons, unless the item is faulty.

Refunds are processed via the original payment method within 14 days of receiving your returned item.

Please contact us within 48 hours of receipt at hello@mysilverwood.co with details and, where possible, photographs. We will resolve the issue as quickly as possible. If your package appears visibly damaged on delivery, we recommend refusing it and contacting us immediately.

All Silverwood pieces are made in sterling silver combined with natural wood — including bubinga, walnut, and ash. Each piece of wood is individually selected for its grain and character, which means no two pieces are exactly alike.

All Silverwood pieces are made in sterling silver combined with natural wood — including bubinga, walnut, and ash. Each piece of wood is individually selected for its grain and character, which means no two pieces are exactly alike.

Yes. All Silverwood pieces are hallmarked, as required by UK law — including pieces that contain only a small amount of silver. The hallmark is your assurance of the metal's quality and authenticity.

Sterling silver is generally considered hypoallergenic and well-tolerated by most skin types. If you have a known metal sensitivity, we recommend consulting with your GP or dermatologist before wearing.

Our woods are carefully selected and handpicked by our woodturners from trusted and verified wood merchants. All woods used are CITES compliant — meaning they are sourced from species that are grown and harvested responsibly, and where materials originate outside the UK, they have passed the required import and traceability checks.

Sterling silver can tarnish over time with exposure to moisture, perfume, and air. To keep your piece looking its best, store it in its Silverwood case when not being worn, avoid contact with water, perfume, and lotions, and clean gently with a soft silver polishing cloth. The natural wood elements should not be submerged in water. A little care goes a long way — these pieces are made to last.

Natural wood is a living material and may develop subtle changes in tone and patina over time with wear. We consider this part of the character of each piece rather than a flaw — your Silverwood piece will evolve
gently with you.

Silverwood pieces are made to a high standard and are designed to wear well. If something goes wrong after only a short period of wear, we would like to know about it — particularly where this may point to a production issue. Please contact us at hello@mysilverwood.co with details and photographs and we will assess on a case-by-case basis. We cannot guarantee repair or replacement in all circumstances, but we take the quality of every piece seriously and will always look into it.

Every Silverwood piece is presented in its own case and Silverwood packaging, placed within a secure outer box for protection in transit. Orders arrive ready to gift.

We don't offer a separate gift wrapping service at this time — but given the care taken with our standard packaging, your order will arrive beautifully presented as standard.

Your bangle size is determined by the width of your hand, not your wrist. Bring all your fingers together, tucking your thumb in toward your little finger as if sliding on a bangle, then measure the widest point of your hand with a tape measure. This gives you your hand circumference — divide by 3.14 for the diameter, or use an online converter. We recommend adding half a
centimetre for a comfortable fit.

Simply measure your wrist and choose accordingly — whether you prefer a snug fit or a little movement is a matter of personal preference. Most of our bracelets are designed with average sizing and flexibility in mind.

We use UK ring sizes. Our rings are designed with flexibility built in, and currently come in sizes that can be adjusted to fit UK sizes L, N, or P. When ordering, simply let us know which size you'd like. For the most accurate measurement, we recommend using one of the free ring sizing apps available for iOS and Android.

Silverwood is designed and run from the UK. Our pieces are handmade by skilled craftspeople working with sterling silver and natural wood.

Silverwood was founded by Claire de Bézenac, who designs every piece. The brand was born from a desire to create jewellery that is quietly distinctive — sculptural in form, softened by nature, and made to be worn with intention.

Silverwood is designed and run from the UK. Our pieces are handmade by skilled craftspeople working with sterling silver and natural wood.

Silverwood was founded by Claire de Bézenac, who designs every piece. The brand was born from a desire to create jewellery that is quietly distinctive — sculptural in form, softened by nature, and made to be worn with intention.