FAQs

Please read our frequently asked questions below. If you can't find the answer you're looking for please email info@mysilverwood.com

What is your returns policy?

We are happy to accept returns or exchanges if there is any issue with a product you purchased from us. Shipping costs will need to be covered by the person sending the goods back. Please send any returns directly to:

Silverwood, 6 Fairfield Road, Warrington, WA4 2UE, UK

How long will the goods take to get to me?

This will depend on where you live but we have teamed up with reliable partners to ensure we can offer you the most efficient service. You can count from 3 to 5 working days for orders within the UK and 3 to 8 working days for orders within the EU. For the rest of the world it may take a little longer, but please get in touch and we can let you know. Please note that for orders outside the EU, there may be additional delays due to customs checks.

Do you cover import taxes?

No. We are unfortunately unable to cover any kind of import tax that may be required when a product lands in your country. This is not something we can control or determine ahead of time so please be aware of this. Please note that if any product is held in customs, it may also mean some delays in delivery. Again this is something which we cannot control.

Do your refund the difference on reduced items?

It may happen that you might have purchased a product not long ago that has now been reduced in price. Unfortunately, we cannot refund you the price difference if this occurs.

How do you treat your woods?

We do not treat our woods with any harsh or unnatural chemicals. We use beeswax to polish all our wooden pieces. Every piece is carefully polished individually to give it that shine. It is a time-consuming process, but it allows us to bring you a high finish, while ensuring we respect the beauty and integrity of the wood.

Where is Silverwood® jewellery made?

All our jewellery is made in the UK. We work with local craftsmen and jewellers who help us bring our designs and creations to life through their expertise.

Is your jewellery hallmarked?

Yes, every piece of Silverwood® is hallmarked at the Birmingham Assay Office, UK. This is an added sign of quality, certifying the purity of the silver used in all our jewellery.

What is a hallmark?

A hallmark serves as a proof of quality. This is done by an Assay office. It is a mark that is stamped or lasered on to items made from gold, silver or platinum, certifying levels of purity. As we only use 925 Sterling Silver, our hallmark confirms this.

What is your company policy on environmental responsibility?

Please click here for more information on what we are trying to do to ensure that we do our part to respect and protect our environment.

What is CITES?

CITES stands for the Convention of International Trade in Endangered Species of Wild Fauna and Flora. It is an international agreement between governments that aims to protect specimen of wildlife, both animals and plants, ensuring that any trade does not threaten their survival. 

To learn more about this please visit www.cites.org